Shipping and Receiving

Need to know how shipping works at B-Stock? Looking to combine multiple shipments from a single seller?

Do I Have to Pay the Estimate from Freight Quote?

No. This is just an estimate and there is no requirement for buyers to arrange shipping through Freightquote.com.

Freight Quote offers our buyers discounted rates. If you want to pay the amount shown you can easily arrange shipment of your order with Freight Quote using the link in your “Bid Won” email.

How Do I Receive My Shipment?

Please follow the procedure below for all orders you receive.

Following these procedures will help ensure that your shipment is properly received and will reduce issues and make any disputes easier to resolve.

All disputes must be filed within 2 business days of receiving an order.

Please read each item carefully:

  • Do not refuse the shipment - you will be liable for the shipping cost and cannot file a dispute if you refuse it.

  • Ensure that the pallet or box count matches your invoice and bill of lading. Take note of all identification numbers.

  • Review the delivery receipt and sign only for services performed.

  • Keep a copy of your delivery receipt.

  • Before unloading the truck, inspect the overall condition of your shipment. If there are signs of excessive damage caused by obvious carrier negligence, take pictures while the goods are still in the trailer. Please take detailed notes describing the issues including pallet ID(s) on the delivery receipt or BOL.

  • If you have the ability, compare the weight of your shipment against the weight printed on the bill of lading. Record any discrepancies.

  • Carefully unload your order, counting the items as you unpack them. Be careful not to damage or misplace inventory that has already been received.

  • If further inspection reveals damage, stop, document the issues, take pictures and submit details via the "Problem" link on the "My Orders" page.

    • Please keep in mind the condition of the items described in the auction, for example salvage condition items are excluded from this process.

    • Compare product received to order manifest and document all discrepancies. 
  • Keep copies of all forms and pictures for your records.

If you have any questions, please contact customer service.

What Do I Do if There's a Problem With My Shipment?

If your shipment is late or if there is obvious carrier damage, please file a claim directly with your carrier.

For all other problems, please contact our disputes team via the “Problem” button on the “My Orders” page. You must accept the shipment in order to file a dispute with B-Stock. 

How Does 'Buyer Arranges' Shipping Work?

“Buyer Arranges Shipping” means that winning buyers are responsible for hiring and paying a carrier to pick up their merchandise from a seller. If an auction is “Buyer Arranges,” a shipping estimate instead of a shipping cost will appear near the field to input your bid. B-Stock uses Freight Quote to generate shipping estimates. Your Bid Won email will include a link to Freight Quote, who will then work to provide you an accurate quote that is as close as possible to the original estimate. 

Some orders may not be eligible for international shipping regardless of the shipping method listed. This is noted in Supply auction descriptions as Shipping: "Continental USA Only."

What Do I Do if Something in My Shipment Is Broken?

If something in your shipment is broken, please contact our Disputes team immediately for help resolving the issue via the “Problem” button on the “My Orders” page. You must accept the shipment in order to be able to file a dispute with B-Stock. 

If there is obvious carrier damage, please file a claim directly with your carrier.

How Does 'Seller Arranges' Shipping Work?

Fixed price, flat rate or free shipping means that the seller has engaged a carrier to deliver the product to a buyer. A shipping cost will appear on the auction and is added to your final bid amount after you’ve won an auction. Placing a bid means that you agree to pay this shipping cost in addition to your winning bid amount.

Buyers may not "opt-out" of this shipping option and deliveries will be made to the address on file in your B-Stock account.

International buyers will always be responsible for their own shipping arrangements unless otherwise noted. Some orders may not be eligible for international shipping regardless of the shipping method. This is noted in Supply auction descriptions as Shipping: "Continental USA Only."

Can I Change the Shipping Address on an Existing Order?

Please confirm your shipping address is correct during the checkout process.

Buyers are able to update the shipping address for an existing order as long as it is not marked as “Paid”. In order to do so, please log into your account and click "Orders" from the top right menu. Select the order and update the address as necessary.

Once an order is marked “Paid”, a buyer is no longer able to update the shipping address for that order. Additional arrangements will need to be made with the seller who may or may not be able to accommodate the request.

Neither B-Stock nor the seller are responsible if an incorrect address is associated with an account or order. It is the buyer's responsibility to verify all information prior to paying.

For additional information on finalizing or changing shipping details including address changes or additional services, please see Shipping Checkout for more information.

Can I Pick up the Order Myself?

In limited situations, a seller may allow a buyer to pick up merchandise themselves as long as they are properly equipped to do so. If pick up is available, auction descriptions will state that the Buyer is allowed to pickup or arrange their own shipping. For any requests to pick up orders that do not state this, please contact the seller using the Ask a Seller link on the auction. You may also reach out to Customer Service for these inquiries. Please be aware that exact pickup details are not released until the order has been paid for by wire. 

Can I Consolidate (Combine) Multiple Orders into One Shipment?

Many of our sellers offer consolidated shipping for buyers who win multiple auctions. This will need to be coordinated between the shipper and a buyer after each order has been paid in full. To request consolidation, please contact the seller at the information provided in your Order Paid Confirmation email. If your orders are eligible for consolidation at a lower shipping cost, the seller or carrier will contact B-Stock and B-Stock will issue the difference as a refund via a B-Stock Balance account credit.

How Do I Change My Default Shipping Address?

Buyers can update a shipping address by logging into your account, and clicking "Account" from the top right menu. This brings up your Address Book where you can update a default address or add an additional address.

Please note that this will only update the default address for future orders, not current orders. For current orders that have already been won, please change this information in the Order Detail page. Buyers are expected to review their default address prior to bidding. Neither B-Stock nor the seller are responsible if an incorrect address is associated with an account or order. It is the buyer's responsibility to verify all information prior to bidding.

Binding Shipping on B-Stock Supply - Buyer

What is Binding Shipping

A service that integrates the shipping process into the auction flow. Any auctions with Binding Shipping enabled will create a real-time freight quote for you and will be available for LTL (less-than-truckload) and TL (truckload) sized lots. Upon winning the auction, the transportation provider will immediately schedule delivery and pickup appointments with the Seller and Buyer as well as provide shipping documentation for the shipment which will allow greater visibility into the shipment for all parties.

*Please note 

Extra fees may apply if special shipping requirements are needed.

This service is still in BETA and is subject to change.

The Benefits for Buyers

The many perks of this service include:

  • Real-time freight cost calculated during the bid process, so you know the actual all-in cost.
  • Simplified auction experience that no longer burdens you with transportation selection and coordination.
  • Access to auctions that may otherwise not be in your scope due to limitations on shipping transportation solutions.
  • Consistent tracking of delivery status that is updated frequently.

Liability & Terms

  • Freight claims for damages in transit will only be evaluated for new inventory or damages that are unquestionably caused by the underlying carrier.
  • Inventory ownership will be transferred to the buyer at the time the carrier picks up freight from the seller. 
  • Carrier will sign BOL (Bill of Lading) for “pallets said to contain” and will not be required to validate individual item counts at the time of pickup.
  • Claims for shortage will only be evaluated for entire pallets missing or unquestionable tampering by the carrier for missing units from a pallet.
  • Buyers should document damage or shortage on the BOL (Bill of Lading) they sign upon delivery from the carrier and immediately (same day) notify B-Stock, take pictures and send a copy of the signed BOL. 
  • B-Stock will initiate the claim process with the carrier.
  • Sellers may be liable for damage in transit if there was improper loading of inventory.

Binding Shipping on B-Stock Supply - Seller

What is Binding Shipping

A service that integrates the shipping process into the auction flow. Any auctions with Binding Shipping enabled will generate a real-time freight quote to the bidder and will be applicable for LTL (less-than-truckload)- and TL (truckload)-sized lots. When the auction has ended, the transportation provider will immediately schedule delivery and pick-up appointments with both the Seller and Buyer as well as provide shipping documentation for the shipment, which will allow greater visibility on the shipment for all parties.

*Please note that this service is still in BETA and is subject to change.

The Benefits

Sellers will enjoy many perks of this service.

Sellers will benefit from:

  • Working with a dedicated transportation contact that will be familiar with their operations for every shipment, rather than individual providers for each buyer.
  • Streamlined transportation schedulingwhich will result in quicker pickup cycles than traditional buyer-arranged transportation.
  • Integrated status updates into B-Stock’s platform, ensuring orders are marked as delivered quickly after arrival to the buyer.
  • Consistent and frequently updated visibility into delivery status
  • Improved overall cash cycles.

Seller Responsibilities

Sellers will play a vital role ensuring that the transportation/shipping experience is efficient and exception free by:

  • Entering accurate dimensions and weight information in listing to ensure freight charges are correctly calculated for buyers. Use of a scale to provide pallet weight is recommended.
  • Preparing inventory for safe transport. Preparation includes:
    • Palletizing – No loose boxes or floor loaded inventory
    • Shrink-wrapping for sturdy long-haul transport
    • Providing Placard/Label/BOL(Bill of Lading) on pallets identifying B-Stock Order Number
    • Blocking/Bracing/Reinforcing oversized inventory to prevent shifting (if applicable)
    • Max height of 96 inches
    • Entering accurate pallet count at time of listing
    • Sellers must be able to load product themselves
    • Sellers must use the Carrier-provided BOL(Bill of Lading) on all shipments. (Required to be printed and provided to the drive)
  • As would be the case in other shipping methods, sellers could be liable for additional freight charges as well as freight claims if it is found they did not follow the above instructions. 

Liability & Terms

  • Freight claims for damages in transit will only be evaluated for new inventory or damages that are unquestionably caused by the underlying carrier.
  • Inventory ownership will be transferred to the buyer at the time the carrier picks up freight from the seller. 
  • Carrier will sign BOL (Bill of Lading) for “pallets said to contain” and will not be required to validate individual item counts at the time of pickup.
  • Claims for shortage will only be evaluated for entire pallets missing or unquestionable tampering by the carrier for missing units from a pallet.
  • Buyers should document damage or shortage on the BOL (Bill of Lading) they sign upon delivery from the carrier and immediately (same day) notify B-Stock, take pictures and send a copy of the signed BOL. 
  • B-Stock will initiate the claim process with the carrier.
  • Sellers may be liable for damage in transit if there was improper loading of inventory.

Getting Started

If you are a seller that is interested in the simplicity and speed of Binding Shipping on your auctions, please contact your account manager for details & sign up forms to enroll.